FAQ

Q
Q1. Is there parking?
A
Yes. Togendai-ko has about 40 free parking spaces and about 200 pay parking spaces. Hakonemachi-ko has about 150 free parking spaces, and Motohakone-ko has about 70 pay parking spaces.
Q
Q2. How long is the cruise?
A
One way: approx. 25–35 min. (*1)
Round trip: approx. 70 min. (*2)
*1 One-way trips leave from Hakonemachi-ko or Motohakone-ko and go to Togendai-ko, or from Togendai-ko to Hakonemachi-ko or Motohakone-ko.
*2 Please note that travel in winter (Dec. 1–Mar. 19) may take longer than scheduled.
Q
Q3. Can I take my pet on the ship?
A
Yes. However, pets must be kept in a cage or carrier bag while on the ship. Cages may be rented free of charge at each port (2 cages available per port).
*Please note that large dogs (excluding service dogs) may not board the ships.
Q
Q4. Are the ships wheelchair accessible?
A
Yes. Some ships also offer barrier-free facilities. Wheelchairs are also provided free of charge (1 wheelchair available per port).
Q
Q5. Can I take my bicycle on the ship?
A
Yes. However, a one-way baggage fare of 500 yen is required per bicycle. Please note that the number of bicycles allowed is limited to about 5 per ship.
Q
Q6. Can I pay for tickets with a credit card?
A
Yes. All major credit cards and Pasmo and Suica cards are accepted.
Q
Q7. Can a reserve a cruise?
A
Reservations can be made for groups of 15 or more. (For group reservations, call 0460-83-6325)
Q
Q8. Can a take a cruise with the Hakone Freepass?
A
Yes. The Hakone Freepass can be used for unlimited trips during its period of validity.
Q
Q9. Where can I buy the Hakone Sightseeing Cruise and Ropeway 1-Day Ticket?
A
The Hakone Sightseeing Cruise & Ropeway 1-Day Ticket can be purchased at Cruise terminals and Ropeway stations.
・Please inquire at the ticket booth about the ending time of ticket sales.
・Sales may be suspended due to bad weather.
Q
Q10. Are there restaurants on the ship?
A
Drinks and snacks are sold on ships, but there are no restaurants.
Q
Q11. What is the First Class Cabin like?
A
The luxurious First Class Cabin has limited occupancy to offer a more relaxing journey than the standard cabin. Please note that availability cannot be guaranteed. A separate fee is required in addition to the regular fare.